FAQ | Your trade-in account

Laptops Phones Tablets Game Consoles Back to Microsoft

Trade-in cart ❯

 
Get paid for your old devices
Trade in and get cash back when purchasing a new device from Microsoft Store
Check device price >
Get paid for your old devices
Trade in and get cash back when purchasing a new device from Microsoft Store.
Check price >

How it works

Purchase
Purchase a qualifying device at Microsoft Store online
Appraise
Use this portal to determine your used device’s value
Verify
Upload the proof of purchase from your Microsoft Store transaction
Ship
Package your traded device and ship it using the shipping label generated by this portal
Reward
Receive your trade-in reward within 14 days of your device being verified

Small Business customer? Visit our Small Business Trade-in portal for bulk trade-in options for your business.

Information collected by CExchange LLC is used solely for purposes related to this trade-in transaction.
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